Job Classification: Non-Exempt, Full-time

Work Schedule: Flexible

Reporting Relationship: Banquet Manager, Food & Beverage Director

Primary Accountability: The primary responsibility of the Bar Manager position is to supervise, train and inspect the performance of assigned bartenders, ensuring that all procedures are completed to the hotel’s standards and assist where necessary to ensure optimum service to guests.

Major Duties:

  • Outstanding customer service – anticipate guest needs, respond promptly and acknowledge all guests even when busy
  • Hold complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
  • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for anticipated business
  • Maintain complete knowledge of all menu items, liquor brands, wine and champagne by the glass, major wines on the wine list, beers and non-alcoholic selections available in the assigned outlet
  • Maintain complete knowledge of designated glassware, ingredients, preparation method and garnishes for each drink
  • Retain knowledge of table/seat/station numbers, room capacity, hours of operation, menus, price ranges and dress code of assigned outlet
  • Understand proper maintenance and use of equipment; use equipment only as intended
  • Exercise good judgment in determining potentially intoxicated guests
  • Handle guest complaints using the six step procedures and ensuring guest satisfaction
  • Adhere to all cash handling and credit policies/procedures
  • Direct Bar Backs and Cocktail Servers in their job functions to ensure smooth and efficient service to guests
  • Complete opening and closing side duties as needed
  • Maintain security of bar area and display knowledge of safe operation of bar equipment while maintaining the level of safety required and exhibited by OSHA requirements
  • Anticipate guest needs, respond promptly and acknowledge all guests
  • Treat work area, tools used to complete the duties of the position and the entire facility with respect
  • All other duties as assigned

Qualifications:

  • Minimum 21 years old
  • Meet Alcohol & Beverage Control minimum registration requirements
  • Communicate effectively in English, both verbally and in writing
  • Compute basic mathematical calculations
  • Think clearly, analyze and resolve problems exercising good judgment
  • Display strong attention to detail

Physical Demands:

  • Requires constant standing or walking
  • Occasionally requires climbing stairs, pushing/pulling racks with product weighing 5-100 pounds, and rarely could weigh up to 200 pounds
  • Frequent crouching/stooping; reaching for, handling or grasping objects or supplies or lifting/carrying supplies weighing up to 50 pounds
  • Sitting will be required rarely
  • Safety requirements: Adhere to company, property and department safety standards and procedures. Safety shoes, proper guards, proper lifting techniques, all safety procedures must be followed
  • Exposures: Changing temperatures (72-110 degrees F), slippery floors, noise and vibrations

Work Environment:

  • Bar and Kitchen area
  • Interaction with staff and customers

Additional Duties:
Additional duties and responsibilities may be added to this job description at any time.
The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

 

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