Job Classification: Non-Exempt, Full-time/Part-time

Work Schedule: Flexible

Reporting Relationship: Banquet Manager, Banquet Captain

Primary Accountability: The primary responsibility of the Banquet Set Up is to set up and take down banquet equipment including audio/visual equipment, ensuring that all procedures are completed to the hotel’s standards and assist where necessary to ensure optimum service to guests.

Major Duties:

  • Maintain complete knowledge of service needs and requirements for assigned functions
  • Set up banquet tables rooms according to diagrams
  • Ensure all details of room set up including audio/visual needs, tables linens, table skirting and VIP or special table set up
  • Transfer supplies and equipment between storage and work areas
  • Maintain cleanliness, sanitation and organization of assigned station and service areas
  • Understand proper maintenance and use of equipment
  • Load and unload supplies and food
  • Handle guest complaints using the six step procedures and ensuring guest satisfaction;
  • Maintain and enforce knowledge of hotel’s standards, policies, and procedures
  • Anticipate guest needs, respond promptly and acknowledge all guests
  • Treat work area, tools used to complete the duties of the position and the entire facility with respect
  • All other duties as assigned

Qualifications:

  • High school graduate
  • Communicate effectively in English, both verbally and in writing
  • Compute basic mathematical calculations
  • Think clearly, analyze and resolve problems exercising good judgment
  • Display strong attention to detail

Physical Demands:

  • Requires constant standing or walking
  • Occasionally requires climbing stairs, pushing/pulling racks with product weighing 5-100 pounds, and rarely could weigh up to 200 pounds
  • Frequent crouching/stooping; reaching for, handling or grasping objects or supplies or lifting/carrying supplies weighing up to 50 pounds
  • Sitting will be required rarely
  • Safety requirements: Adhere to company, property and department safety standards and procedures. Safety shoes, proper guards, proper lifting techniques, all safety procedures must be followed
  • Exposures: Changing temperatures (72-110 degrees F), slippery floors, noise and vibration

Work Environment:

  • Banquet function areas
  • Meeting Rooms
  • Service Areas
  • Kitchen Area
  • Interaction with staff and customers

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time.
The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor.

 

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